Privacy Policy

Comm Six AI ("Comm Six AI," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of small business owners, prospective clients, and callers or website visitors who interact with our AI front-desk assistant, Cora, or our missed-call text-back service. This Privacy Policy explains what information we collect, how we use it, and how we protect mobile and telecommunications data.

1. Information We Collect

We collect only the minimum information required to respond to inquiries, deliver lead alerts to our client businesses, and provide our services:

• Audit & Contact Form Submissions: When you request a free audit or contact Comm Six AI on commsix.com, we collect your name, business name, phone number, email address, and any message or notes you share.
• Missed-Call Text-Back & AI Front Desk Interactions: When a caller phones a participating business number or interacts with Cora (our 24/7 AI voice assistant, plus the Cora chat on commsix.com and on participating client websites; missed-call texting is offered only after carrier registration (A2P 10DLC) is approved), we collect the caller's phone number (via caller ID), name, callback contact information, general service inquiry, and preferred callback or appointment time.
• Basic Technical Data: Standard server logs (such as IP address, browser type, and timestamp) required to keep our website and webhook infrastructure secure and reliable.

2. How We Use Your Information

We use the information we collect solely for the following business purposes:

• To send an immediate automated reply text when a call to a participating business goes unanswered or occurs after business hours, allowing the caller to request a callback.
• To deliver instant lead alerts and message summaries (by SMS and email) to the business owner or front-desk team you were trying to reach.
• To respond to your request for a free audit, demo, or service inquiry with Comm Six AI.
• To maintain opt-out records when a recipient replies STOP so that no further text messages are sent to that number.

We never sell, rent, trade, or license your personal information or phone number to data brokers, lead resellers, or third-party marketers.

3. Medical, Chiropractic & Dental Privacy Rules (Zero PHI Over SMS)

Comm Six AI enforces strict privacy guardrails for healthcare-adjacent businesses:

• For medical, chiropractic, and dental offices, Comm Six AI will provide our missed-call text-back option only (Starter Plan), offered only after carrier registration (A2P 10DLC) is approved. We do not use live voice call recording or website chat for these offices, and our text prompts are designed strictly to capture a caller's name and callback request—never protected health information (PHI), symptoms, or treatment details over SMS.
• For med spas and wellness studios, calls, texts, and chats are limited strictly to general service inquiries, hours, pricing ranges approved by the business, and consultation callback requests—never medical histories or clinical details.

4.SMS Opt-In, Opt-Out & Controls

When you call a business line covered by Comm Six AI and your call is missed, or when you check the optional, unchecked-by-default SMS consent box on our Free Audit form, you may receive an automated transactional text message regarding your inquiry.

• Opt-Out: You may opt out of SMS messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or Quit to any text message. Once you reply STOP, you will receive one final confirmation text and no further messages will be sent unless you initiate a new opt-in.
• Help: Reply HELP to any message for assistance, or contact us directly at frontdesk@commsix.com or (813) 544-2649.

5. Data Security & Retention

We use industry-standard encryption in transit (HTTPS/TLS) and restricted access controls to safeguard lead logs, call summaries, and contact information. Subcontractors used solely to deliver telecommunications and cloud hosting (such as Twilio, Vapi, Render, and Vercel) process data strictly to transmit and host the service and are prohibited from using mobile opt-in data for independent marketing. You may request deletion of your contact record at any time by emailing frontdesk@commsix.com.

6. Contact Us

Also review our Terms of Service & SMS Policy.