Terms of Service & SMS Policy

These Terms of Service and SMS Messaging Terms ("Terms") govern your use of the Comm Six AI website (https://commsix.com), our AI front-desk assistant (Cora), and our automated missed-call text-back and lead notification services. By using our website, submitting an audit request, or interacting with a business phone line powered by Comm Six AI, you agree to these Terms.

1. SMS Program Description

Comm Six AI provides an automated front-desk and missed-call text-back service for participating small businesses, as well as direct communication with prospective business clients who request a free audit on commsix.com. Specifically, our messaging program includes:

• Missed-Call Text-Back: When a caller dials a participating business phone number and the call goes unanswered (while staff is assisting another customer, on another line, or after business hours), an immediate transactional text is sent on behalf of that business asking how they can help and offering to coordinate a callback.
• Two-Way Callback & Appointment Coordination: Callers may reply to share their name, general inquiry, and preferred callback time so the business can follow up directly.
• Owner Lead Alerts & Audit Follow-Ups: Business owners receive real-time SMS lead summaries, and prospective Comm Six AI clients who submit our online audit form receive follow-up regarding their audit request.

2. Consent & Opt-In

You consent to receive transactional SMS messages in one of two ways:

• Inbound Call Initiation: By placing a phone call to a participating business phone number where the call is unanswered and triggers an immediate missed-call follow-up text relating to your call.
• Web Form / Chat Submission: By checking the separate, optional SMS consent checkbox (unchecked by default) on our Free Audit form on commsix.com. Submitting the form without checking that box does not enroll you in text messages.

Consent to receive text messages is not required as a condition of purchasing any goods or services.

3. Opt-Out, Help, Frequency & Carrier Disclaimer

• Opt-Out: Reply STOP (or END, CANCEL, UNSUBSCRIBE, QUIT) at any time to stop receiving text messages from that number. You will receive one final confirmation message confirming your opt-out.
• Help: Reply HELP for assistance, or reach Comm Six AI directly at frontdesk@commsix.com or (813) 544-2649.
• Message Frequency: Message frequency varies based on your interactions, typically 1–4 messages per inquiry.
• Message & Data Rates: Standard message and data rates may apply from your wireless carrier.
• Carrier Liability Disclaimer: Mobile carriers (including AT&T, Verizon, T-Mobile, and regional carriers) are not liable for delayed or undelivered messages.
• Privacy: Your mobile phone number and opt-in consent data are never shared with third parties or affiliates for marketing or promotional purposes. Please see our Privacy Policy for complete details.

4. Business Client Service Terms (Month-to-Month)

• Second Layer of Coverage: Cora is designed as a second layer of coverage to back up a client's existing receptionist or team when lines are busy or after hours—never to replace human judgment.
• Month-to-Month Plans: Comm Six AI service plans (Starter, one service, at $149/mo + $297 one-time setup; Growth, two or more services, at $199/mo + $297 one-time setup) are billed month-to-month with no long-term contract. Clients may cancel anytime by email notice prior to their next monthly billing date. One-time setup fees cover initial configuration, scripting, and A2P 10DLC carrier registration. Founding Client offer: the $297 setup fee is waived for our first 10 clients.
• Fair Use: Plans include unlimited calls with no per-minute caps or overage charges, subject to fair use. Usage should reflect a single business’s normal customer calls and chats; we may contact you to adjust your plan if usage is far outside typical levels or is automated, abusive, or unlawful.
• AI Transparency & Approved Facts Only: Cora always identifies herself as an AI assistant for the business, answers using only facts approved by the client business, never quotes unapproved pricing, and never provides medical or legal advice. Life-safety emergencies are directed immediately to 911.
• Medical, Chiropractic & Dental Guardrails: Medical, chiropractic, and dental practices will be offered our missed-call text-back option only ($149/mo Starter, with no live voice recording and no website chat), offered only after carrier registration (A2P 10DLC) is approved, and never collect PHI or health details over SMS.

5. Contact Information

Also review our Privacy Policy.